Terms and conditions of use

1) General information

The products on the e-commerce site www.aboutlet.it are offered by SIROMA Srl - Via S. Nullo. 100.2 - 80014 Giugliano in Campania (NA) - VAT number 10057421215

Purchases made via the internet on the e-commerce site are governed by Italian law and by these contractual conditions indicated on the site at the time the order is placed (the "General Conditions "). Any dispute that may arise on the conclusion, interpretation and execution of a sale stipulated through the Siroma Srl e-commerce will be referred to the exclusive jurisdiction of the Italian judicial authority.

2) Users and Orders

Only end consumers, i.e. natural persons of legal age who are acting for purposes not related to any commercial, entrepreneurial, artisanal and/or professional activity carried out, may use the e-commerce site, and who fall within the definition of "consumers" contained in Legislative Decree 206/2005 and subsequent amendments. (the "Consumer Code").

All other orders that do not have the characteristics indicated above will not be accepted, and if accepted they may be considered invalid and ineffective.

It is also understood that Siroma Srl may not process the order and/or consider it ineffective when it is not possible to verify the correctness of the information relating to the shipping address and the billing data, or the same has been carried out for the purpose of resale, in which case Siroma Srl reserves the right to terminate the contract with immediate effect and with simple written communication sent via email.

3) Prices

The purchase prices of the products will be specific to each country from which the order originates, and will be inclusive (before) of any taxes. Siroma Srl may apply special promotions to one or more products on the site that change their price. The essential characteristics of the products and the prices are indicated in the product sheet on the site which the user must access before placing the order. Product images may not fully correspond to the actual ones.

4) Shipping

The user of the e-commerce service will be responsible for the transport costs of the product which will be explicitly indicated when purchasing the product except in cases covered by particular offers. Siroma Srl undertakes, as the user's representative, to stipulate a shipping contract with a leading company taking into account the conditions applied by the carrier itself.

The user:

- may indicate that the purchase is shipped to a different address than that of the order holder and/or billing address (but always within the same country) ;

- must indicate a shipping address where someone is always present to collect the package. In the event that there is no one present at the address indicated for collection, a different address must be indicated than that of residence where the requested condition is met;

- normally the order will be processed within 48 hours of receiving payment confirmation. Estimated delivery times depend on the carrier chosen. Siroma Srl is not responsible for the failure and/or delayed delivery of the package, if the collection methods described above are not respected, or if there are incorrect instructions from the customer;

- if the ordered items are not delivered within a period of 10 working days from order confirmation, the user can contact customer service directly. The order status and/or shipping status will be verified via the shipping company. The products will in any case be delivered in the shortest possible time and in any case within the legal deadlines (i.e. pursuant to article 61 of the Consumer Code 30 days from the Delivery Date). In certain circumstances, such as, for example, sales periods, holidays or factory closures, delivery times may be subject to variations. Siroma Srl cannot be held responsible for delays in delivery not attributable to its fault or negligence. Therefore, Siroma Srl will be exempt from liability for delays due to force majeure, strikes, natural disasters, pandemics, facts relating to customs clearance procedures, and any other fact relating to the provision of courier services or any other circumstances beyond its control and/or unpredictable. 

Without prejudice to the above, the user is asked to do everything possible to facilitate the delivery of the order, making himself available for reception or delegating it to third parties. At the time of delivery, the user must verify the accuracy of the number of packages and the integrity of the external packaging. In the event that the user finds anomalies in the delivery, for example with reference to the number of packages or in the presence of damage to the external packaging, he must sign the delivery document with reserve and contact customer service. In the event that he fails to do this, the user will not subsequently be able to raise any objection regarding the delivery, without prejudice to the provisions of the following art. 13 regarding hidden defects and in compliance with the law aimed at mandatory consumer protection.

5) Compiling Orders

To conclude the purchase contract, the user must complete the order procedure on the site in all its parts and confirm payment of the order on the site of the selected payment institution. It is understood that orders coming from countries other than those indicated and with characteristics distinct from those provided above (in terms of quantity and place of shipment) will in no case be accepted.

6) Compilation procedures and information

Before proceeding with completing the order, the user must access the sections relating to the existence of the right of withdrawal, and the methods and times for returning the product in the case of exercise of the same, as well as all other information relating to the General Conditions.

7) Order and Information

During the order procedure, a series of summary information is provided on the characteristics of the product, the price, the shipping costs, the delivery and payment methods of the product.

8) Compilation of orders and responsibilities

To complete the purchase contract, the order procedure and payment must be completed on the website of the selected entity. Both operations must be carried out following the instructions on the site. In the event that, due to a typing error or otherwise, orders have been filled out which the user does not wish to place due to their characteristics, quantities and/or prices, the user will not have to complete the procedure itself. The user is responsible for the correctness of the information provided during the order and payment procedure and Siroma Srl assumes no responsibility for "unwanted" orders sent by mistake and/or by minors, and will execute them in accordance with the information provided by the user and may demand payment of the agreed fee.

If during the procedure for completing the order and concluding the contract, the user discovers that the price of one or more of the products he intends to select for the subsequent purchase is clearly lower than that normally applied, net of any discounts and/or promotions in force at that time, due to an obvious technical problem that occurred on the site, please do not complete your purchase order and report the aforementioned technical error, by sending an e-mail to the e-mail address indicated on the home page of the site where the company data is reported.

9) Order archiving

The order confirmation and related data will be archived in the electronic database managed by Siroma Srl for the period necessary to process the order, and in any case for the legal period . An order confirmation will be sent to the user via email with all the order reference data.

10) Conclusion of contract

The contract is concluded at the latest between the moment in which Siroma Srl receives the order confirmation electronically and the moment in which Siroma Srl receives the payment confirmation from the selected entity, after verifying the correctness of the data entered therein . Siroma Srl has the right to refuse the order by communicating it by email within 2 days of receiving it, in the event of incorrect data or forwarding of an invalid and/or incorrect credit card code to the selected entity.</ p>

11) Unavailability of products

If the products presented on the e-commerce site are no longer available, we will communicate any unavailability of the products in stock within 30 days of receiving the order. In the event that the price of the product has already been paid, Siroma Srl will be responsible for returning the sum paid. In this case, nothing will be owed by Siroma Srl as compensation for damages or any other title.

12) Legal guarantee

Without prejudice to the provisions of the previous art. 4, Siroma Srl assumes responsibility for any lack of conformity of the products existing at the time of delivery of the products themselves and which manifests itself within 14 days of delivery.

Siroma Srl guarantees the user that the products sold are not defective and that they comply with the provisions of the order and, therefore, in particular, that the products:</ p>

- respect the description provided on the site and possess the qualities of the products that Siroma Srl has presented;

- are appropriate for the purpose for which goods of the same type are normally used;

- possess the usual quality and performance of a good of the same type, which the user can reasonably expect, taking into account the nature of the good.

For technological reasons Siroma Srl cannot guarantee that the display of colors on the screen of the devices used to access its site will always be accurate, complete and updated. Marginal differences between the product description on the site and the actual characteristics of the product itself will not be considered as a cause of non-conformity of the product for the purposes of the order. The guarantee of conformity of the products sold on the site lasts for a period of 2 (two) years from the date of receipt of the products by the user. The rules referred to in articles 129, 130 and 132 of the Consumer Code apply to the sale of products. In the event that a non-compliant Product is delivered, the user may request the restoration, without charge, of the conformity of the products through repair or replacement. If this is not possible under applicable law, you will be entitled to a corresponding reduction in the purchase price or a refund of the purchase price and (if applicable) shipping costs.

The user will notify Siroma Srl of any lack of conformity of the products within two years of delivery through the customer service service. After receiving the aforementioned notification from the user, Siroma Srl will contact the user to directly agree with the user how to collect the products. The simple receipt of the products by Siroma Srl after the activation of the aforementioned procedure does not imply, in any way, the recognition by Siroma Srl of a lack of conformity of the products, as a careful verification by Siroma Srl is necessary The action aimed at asserting hidden defects is barred, in any case, within twenty-six months of delivery of the product. Without prejudice to the above, the warranty does not cover damage caused by mistreatment of the products, misuse, accidents, water, solvents, wear, damage caused by carriers and, in any case, damage that derives from third party factors and is not attributable to defects of conformity of the products.

13) Payments

Payment for online purchases made on the site can be made only and exclusively by Visa - American Express - Mastercard credit card via the Paypal system or bank transfer.

The amount relating to the order will be charged to the credit card only at the time of shipment. Payment for orders takes place externally to the website www.aboutlet.it (within Paypal's servers), which is therefore in no way the owner or responsible for the processing of bank data or data relating to the credit card with which it is made the payment itself.

14) Withdrawal

The buyer has the right to withdraw from the contract stipulated within 14 working days of delivery of the products without any penalty and/or reason. To exercise the right of withdrawal, the buyer must send the goods via registered mail within 14 days from the date of receipt of the goods. a communication in which you expressly declare that you wish to return what was ordered. The communication may also be sent via fax and/or email provided that it is confirmed by registered mail. within the following 48 hours. The withdrawal may be exercised in the event of the purchase of a plurality of products, even for only some of them. In the case of exercising the right of withdrawal, the user must return the purchased goods at his own expense, sending them to Siroma Srl within 14 days from the date of exercising the right of withdrawal. The sending must be made to the Siroma Srl address which you can find on the home page of the website www.aboutlet.it where all company data are reported. In order to return the products, the purchased products must arrive at the address indicated above in perfect condition. The product must be returned with the original product packaging and product tag. To proceed with returning the product, you must follow the steps indicated in the return procedure. If the withdrawal is not exercised in the manner indicated above, Siroma Srl will not accept the returned products and will return products to the user/customer without additional shipping costs.

14 bis) Exclusion of the right of withdrawal for personalized products

Pursuant to and for the purposes of article 59 c) of the Consumer Code, the right of withdrawal, cancellation or return is excluded in the case of orders relating to tailor-made products or clearly personalized based on the choices made by the buyer.

15) Returns

The packaging of the returned products (which is the responsibility of the buyer) must be done with the original box in order to prevent the goods from reaching their destination damaged. Only if the original packaging is unusable can a box equivalent in size and strength be used. Return shipments made using methods other than those indicated above, which are the only ones authorized, will not be accepted. It is not possible to make product returns following withdrawal at the expense of the recipient. Once the return has arrived at its destination, Siroma Srl will check the legitimacy of the return and, having verified the correctness of the operations, will send the user a confirmation email. The sums paid will be credited back via the system with which the payment was made. The re-credit normally takes place within 14 days from the latest between the moment in which Siroma Srl received notice of the withdrawal and the moment in which Siroma Srl received the product returned by the buyer.

16) Disputes

Each sales contract concluded between Siroma Srl and the buyer pursuant to these General Conditions will be governed and interpreted in accordance with Italian laws and in particular with the Consumer Code. In any case, any rights attributed to purchasers by mandatory provisions of law in force in the latter's state will be without prejudice.

The buyer has the right to access the European Online Dispute Resolution platform (the European ODR Platform) for the resolution of any dispute with Siroma Srl. For more information on the European ODR Platform or to start, through the latter, an alternative resolution procedure for a dispute relating to the contract with Siroma Srl, the buyer must access the following link: http://ec.europa.eu/odr.